Ticket System & Discord Workflow Update
A Discord-focused development release that connected support tickets to FiveM account information, expanded staff ticket management, improved transcript persistence, and refined role requests.
Everything in this update.
Changes and historical planning notes are grouped by what was recorded in the original development log.
Updated
Existing content or configuration changed.
FiveM account information in tickets
Updated the ticket system so staff can see linked FiveM account information during support cases.
Staff ticket management tab
Added a better management tab for staff members to manage tickets.
Staff ticket transfers
Added the ability for staff to transfer tickets to other staff members.
Ticket priority
Added a priority system for support tickets.
Database-backed transcripts
Improved ticket transcription so transcript data is stored in a database for future retrieval.
72-hour ticket reopen
Added the ability to reopen a ticket within 72 hours when the same issue returns after closure.
LASD role request
Updated the role-request channel by removing the LASD trainee role from the request workflow.
Planned
Planned at the time; not necessarily shipped in this release.
Suggestion-channel retirement
Planned removal of the old suggestion/forums channel.
AI support assistant
Planned AI support for 24/7 help with common questions such as joining the FiveM server and modifying client files for sirens or graphics.